Three questions to the project team
What was the particular challenge of the project from a UX point of view?
The particular challenge was to bring together the needs of the doctors with those of the doctor's call centre. The aim was to create an app that is primarily aimed at doctors, but which can also be integrated into the existing systems of the doctor's call centre. The central office has no idea how the process works from a physician's point of view and the physicians do not know what exactly happens in the central office. These gaps had to be bridged by me as a UX designer, because there was not enough exchange of information between the two parties.
What was your personal highlight in the development process? Was there an aha!-moment, was there a low point?
Initially we had to familiarize ourselves with the basic principles of Artificial Intelligence. This was a very exciting phase, because the potential for our healthcare system is huge. The sparkling idea came to us after a very intense day of brainstorming and we were able to set a clear, mutual goal. There was no low point or dead end during the development process. However, the project is only in concept stage so far. To implement it, we still might have to overcome a couple of regulatory and technical obstacles.
Where do you see yourself and the project in the next five years?
This year in particular will be a tough test for global healthcare systems. The advantages offered by health services like dot become even more apparent: Patients can examine themselves quickly and safely at home without being exposed to a risk of infection. In addition, the pressure on the healthcare system and emergency rooms is reduced. The collected knowledge can be stored anonymously across geographical borders, creating a globally accessible health knowledge data base. We are honored if dot can give new impulses to further research on the potentials of a "Home Diagnosis Service" as part of the UX Design Awards 2020.